Who we are
Last updated: 2 January 2026
Welcome to Custom Sites! Your privacy is important to us, and this policy outlines how we collect, use, and protect your information when you interact with our website at https://customsites.co.za.
Who we are
Our website address is: https://customsites.co.za
What Information We Collect
When you fill out our optional contact form, we collect the following information:
- Your name
- Your email address
- Your phone number (optional)
We only use this information to respond to your inquiry or provide the services you requested.
Cookies
Our website uses cookies to enhance your browsing experience:
- If you fill out the contact form, you may choose to save your name, email, and phone number in cookies. These are for your convenience, so you don’t have to re-enter your details if you visit again. These cookies last for one year.
- Temporary cookies may also be used to ensure proper website functionality but do not contain personal data and are discarded when you close your browser.
You can adjust your browser settings to disable cookies at any time, but this may affect the functionality of the website.
We also use third-party cookies and similar technologies through tools such as Google Analytics and Microsoft Clarity to help us understand how visitors interact with our website. These tools may collect information such as pages visited, time spent on pages, device type, browser type, approximate location (city-level), and interactions such as clicks and scrolling.
These cookies and technologies do not directly identify you but may collect usage data to improve website performance, user experience, and content relevance.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You can also manage or disable cookies through your browser settings.
Media
If you upload images to our website (e.g., through forms or other features), please ensure they do not include embedded location data (EXIF GPS), as visitors could extract this information.
Embedded Content From Other Websites
Some pages on our website may include embedded content (e.g., videos or articles). Embedded content from other websites behaves as if you visited the other website directly. These websites may collect data about you, use cookies, or track your interactions.
Analytics and Tracking Tools
We use the following analytics and tracking tools on our website:
Google Tag Manager
Google Tag Manager is used to manage and deploy website tags (such as analytics and tracking scripts). Google Tag Manager itself does not collect personal information but may load other tools that do.
Google Analytics
Google Analytics helps us analyse website traffic and user behaviour. The information collected is used to compile reports on website activity and improve our website. Google may process this data on servers outside South Africa in accordance with its privacy policies.
Microsoft Clarity
We use Microsoft Clarity to understand how users interact with our website through session recordings, heatmaps, and interaction data. Clarity anonymises personal information where possible and does not record sensitive data such as passwords or form field contents.
By using our website, you consent to the collection and use of information by these tools as described in this policy.
How We Use Your Data
The information you provide through our contact form is used solely for:
- Responding to inquiries or messages you submit.
- Providing information or services you request.
We do not sell, share, or rent your personal information to third parties.
How Long We Retain Your Data
Contact form submissions: We retain the data you submit indefinitely for reference or follow-up purposes. If you would like us to delete your contact information, please email us at info@customsites.co.za.
Your Rights
You have the right to:
- Request a copy of any personal data we hold about you.
- Request that we delete your personal data, except for data we are required to keep for administrative, legal, or security purposes.
To exercise these rights, please contact us at info@customsites.co.za.
Where Your Data Is Sent
Visitor comments (if applicable) may be checked through an automated spam detection service to protect our website.
Analytics and usage data collected through Google Analytics and Microsoft Clarity may be processed on servers located outside South Africa.
Security
We take reasonable steps to protect the personal information you share with us. However, no online data transmission or storage method is 100% secure, so we cannot guarantee absolute security.
Compliance with the Protection of Personal Information Act (POPIA)
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. We collect, process, and store your personal data responsibly and transparently, ensuring that it is used only for the purposes for which it was intended and in a manner that respects your privacy.
Your personal information will not be shared with third parties without your explicit consent unless required by law. You have the right to access, update, or request the deletion of your personal data at any time, ensuring you remain in control of your information.
If you have any questions about how we handle your personal information or wish to exercise your rights under POPIA, please contact us at info@customsites.co.za or 062 290 7565.
If you have any questions or concerns about our Privacy Policy, please contact us at:
Email: info@customsites.co.za
Phone: 062 290 7565